Cancellation & Refund Policy

Before Dispatch:

• Orders can be cancelled within 1 hour of placing the order by contacting our support team.
• Once an order is processed or dispatched, it cannot be cancelled.

After Dispatch:

• Orders already dispatched cannot be cancelled or modified.
• Refusing to accept delivered orders may affect future order eligibility.

Eligible Refunds:

Refunds are applicable only if:

• You receive a wrong item, or
• There is a verified delivery or payment issue from JR Farms.

Non-Refundable Items:

• Rooted vegetables, spoiled fruits, damaged fruits or vegetables, broken items, or old stock are eligible only for replacement, not refund.
• Perishable goods such as fresh vegetables, fruits, and juices cannot be refunded once delivered.
• Items purchased under discounts, special offers, or JR Family schemes are non-refundable unless defective.

• Damaged, spoiled, or incorrect products will be replaced on the next market day after verification.
• Current market days are Sunday, Tuesday, Wednesday, and Friday.
• Replacements will be provided subject to product availability and verification.