Shipping Policy

Last Updated: January 2025

At JR Farms, we are committed to delivering the freshest organic produce directly from our farms to your doorstep. We understand the importance of timely delivery for fresh products, which is why we ensure fast and reliable shipping.

Fast Delivery

We deliver within 1-2 days from order placement

Orders are processed quickly to ensure you receive the freshest produce at your doorstep.

Delivery Areas

We currently deliver in Jaipur, Rajasthan only.

Enter your pincode at checkout to verify if we deliver to your specific location within Jaipur.

We are continuously expanding our delivery network to serve more areas with fresh organic produce.

Market Days

Our deliveries are aligned with our harvest schedule to ensure maximum freshness:

SundayTuesdayWednesdayFriday

These are our primary market days for orders and deliveries.

Shipping Charges

Minimum Delivery Fee: ₹50

Shipping charges are calculated based on:

  • Order value and weight
  • Delivery location and distance within Jaipur
  • Type of products ordered

Final shipping charges will be displayed at checkout before you complete your order.

Order Tracking

Once your order is dispatched, you will receive:

  • Order confirmation via email/SMS with order details and expected delivery date
  • Dispatch notification when your order is out for delivery
  • Ability to track your order status on our website using the Track Order feature

Packaging

We use eco-friendly packaging materials to protect your organic produce during transit while minimizing environmental impact.

All perishable items are carefully packed to maintain freshness throughout the delivery process.

Delivery Instructions

Receipt and Inspection: Please inspect your order upon delivery. If you notice any quality issues or damage, please note it with the delivery personnel and contact us immediately.

Availability: Please ensure someone is available to receive the delivery. If delivery cannot be completed due to recipient unavailability or incorrect address, additional charges may apply for re-delivery attempts.

Storage Immediately: As our products are fresh and preservative-free, please refrigerate or store them appropriately as soon as you receive them.

Issues with Delivery

If you experience any issues with your delivery, including:

  • Delayed delivery
  • Damaged products
  • Missing items
  • Wrong items delivered

Please contact us within 24 hours of delivery with photos or details for verification. We will work to resolve the issue promptly.

Have Questions?

For any shipping-related queries or concerns, please contact our customer support team:

JR Farms Customer Support

Phone: 8003497773

Email: jrfarms@jaipurrugs.com

Support Hours: Monday to Saturday (9 AM - 6 PM), Sunday (9 AM - 12 PM)

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